Shipping & Return Policy

Nationwide Shipping

Kim’C Market ships to restaurants and retailers across the United States.

 

 

Shipping for Restaurant Clients in New York City

  • Free Delivery: Orders over $300 (net value, excluding sales tax or applicable charges) qualify for free delivery.
  • Delivery Fee: Orders under $300 incur a $39 delivery charge.

Shipping Schedule:

  • Orders placed before 9 AM EST will be delivered on the same business day unless otherwise requested.
  • Orders placed after 9 AM EST will be delivered the following business day.

 

 

Shipping for Restaurant Clients Outside New York City

  • No Minimum Order Requirement.
  • Shipping Cost: Automatically calculated based on weight and dimensions.
  • Shelf-Stable Items: Orders are shipped within one business day via the most competitive rate among UPS Ground, USPS Ground Advantage, or FedEx Ground, unless requested otherwise.
  • Frozen or Perishable Items: Shipped using the most suitable carrier and service for temperature control. Additional fees may apply.

 

 

Returns & Refunds

Eligible Refunds

A full refund will be issued only in the following cases:

  1. Wrong Item Shipped: The item must be unopened and reported within 48 hours of receipt.
  2. Damaged or Defective Items: If a product arrives damaged or defective, notify us within 48 hours with photo evidence.

Non-Eligible Refunds & Restocking Fees

  • If you change your mind or place an order by mistake, a restocking fee of $39 or the actual delivery cost (whichever is greater) will be deducted from the refund.
  • No refunds or returns for freshly milled rice unless the product is defective. 

Return Shipping

  • Damaged Returns: If any damage occurs when returning products back to us, the customer will be liable for the full price of the product.

 

 

Additional Notes

  • Transit Damage: If a package arrives visibly damaged, please refuse the shipment or document the damage with the carrier and notify us immediately.
  • Order Cut-Off: Orders placed after 2 PM EST will be processed the next business day.
  • Frozen/Perishable Items: Orders placed from Monday to Wednesday will be shipped the same week. Orders placed Thursday or later may be shipped the following Monday to avoid weekend delays.

For any shipping or return inquiries, please contact info@kimcmarket.com.